After the reboot, we got the new app downloaded after several attempts I kept clicking "download now," nothing would happen, then I'd click "try again" and still nothing happened. First I had to reboot the computer, and had to do "force shutdown" because the Kindle app uninstall process was still hung and was blocking the shutdown. The man called right away and was able to talk me through updating the app. There was no response to any clicks on anything, anywhere on the screen.Īt this point the online chat rep said he would have a tech guy telephone me. I tried to kill the uninstall through "end task" on Task Manager, and even that did not get a response. The uninstall process started, but then it hung, and when I tried clicking to get it going again, my computer froze up. Then we tried using the "uninstall programs" feature from the Start menu to get rid of the old app. However, the instructions the rep gave me to select xx from the drop-down menu and do so-and-so did not match what I was seeing on my screen, and some things he told me to click were disabled (grayed out). I was told to "deregister" my old Kindle app, in other words, uninstall it.
#Amazon kindle reader for pc update#
Unfortunately, the attempt to update it took me down a rat hole.
#Amazon kindle reader for pc how to#
I asked how to get the updated version of the app. The rep said all my Kindle purchases were stored in my Amazon account, so not to worry about that. So I went on the Amazon customer support chat line. Please update to a newer version."Įxpired? Huh? I didn't know that a free app would "expire." What happened to the older Kindle books I'd bought, and where did my three new books go? I went to the Amazon Kindle help pages, but could not find an answer for my particular problem. I got an error message: "This version of the Kindle app has expired and can no longer be used. I bought three Kindle books and then went to my app to make sure they had been downloaded properly. I downloaded the app several months ago and it was working perfectly until yesterday. I use Kindle for PC on a Windows 7 desktop computer. It turned out to be an issue related to MS Windows. Posting here in case my experience can help anyone having a similar problem. I had a serious problem yesterday with my Kindle for PC app, and I had to spend a long time with Amazon customer support to resolve it.
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